Category: Management

Customer Service Matters

A couple of weeks ago, I moved from an apartment into my first house. It wasn’t a long move – a couple of miles – but it was a big one. And, like all moves, there were things that went very well and things that went very badly. Something that went very well was the

Read More »

NANOE Advocates for Abolishing Your Board

Somehow, I got on the mailing list of the National Association of Nonprofit Organizations and Executives (NANOE). The brainchild of Jimmy LaRose, NANOE is part of the charity skeptics movement that I don’t often talk about. It’s a champion of the idea that the nonprofit sector should be largely replaced by a socially conscious version

Read More »

Three Thoughts on Technology (Especially in Fundraising)

Technology is a tool. I have worked for too many places that serve their technology rather than the other way around. Real world practices end up being determined by what their technology – and especially their databases – will allow them do to. And this has meant some bizarre practices. How weird is that? I

Read More »

Some Thoughts on MultiState Nonprofit Registration

If you’re part of a small nonprofit organization that solicits gifts in multiple states, you’re probably a little familiar with multistate nonprofit registration. This is the requirement that nonprofit organizations that are based in one state and ask for gifts in another state have to register with the second state. So, for example, an organization

Read More »

Fundraising and the Chart of Accounts

Every fundraiser knows that data is important. Knowing our supporters is vital, and what we need to know more than anything is how to ask them, when to ask them, and how much to ask them for. The best way to do that is by observing their past behavior. People, as a friend of mine

Read More »

3 Big Reasons to Stop Asking for Salary Histories

Last week, I saw a posting for a high level job that, along with other things, asked applicants to include their salary history. I know that this is a common practice in both the for-profit and nonprofit sectors, but it’s a bad practice. It’s a bad practice for a lot of reasons, but here are three

Read More »

Free-Not-Free

One of my pet peeves is the marketing tactic I call ‘free-not-free.’ For example, a nonprofit consulting firm or software company might offer a ‘free’ white paper with research and advice on fundraising, social media, web design, or a dozen other subjects. All you have to do is enter your contact information in the little form.

Read More »

Four Steps to Choosing Your Next Donor Database

Every day, some huge number of nonprofit organizations is looking for a new donor database solution. I know this because they come to forums I frequent and ask, “What donor management system should my organization buy?” It’s an impossible question to answer. Every organization is different and has different needs. And there are a lot

Read More »

Minute Wise, Month Foolish

It’s an easy trap to fall into. One day, a crisis pops up and you need to solve it now. In fact, you need to solve it yesterday. So you get to work. While you’re working on that crisis, another crisis arises. There’s no time now to address the second problem, so it gets put

Read More »

Pin It on Pinterest